Business Telephone System
Without competently handled business telephone maintenance you business could soon find itself in serious trouble with its telecommunications systems. Phone system maintenance is an everyday business service which is simply indispensable to ensure a credible professional image and keep your customers satisfied. Our ten point checklist for your business phone system maintenance supplier will help you discover whether you're really getting a good deal.
1. Do They Have Enough Experience?
Ideally, your supplier should have many years experience providing dedicated phone system maintenance across all major telephone systems - specializing in or two is not going to help you if your isn't their strength. You'll also save money if they can work with your existing system instead of replacing it because it's an "obsolete" system outside their field of expertise.
2. Do their 'opening hours' actually suit your business needs?
Some businesses will be fine with workday cover during normal business hours but others obviously need cover around the clock 365 days of the year. Even if you don't normally need 'out of hours' cover, make sure your supplier can routinely provide it - meaning you aren't faced with exorbitant costs for a service they don't regularly provide.
3. Could you get your cover for free?
The better business telephone maintenance providers will have negotiated deals with the major telephone system manufacturer's products to be able to offer free cover. If your system is made by Avaya, Ascom, BT, Inter-Tel, LG, NEC, Panasonic, Samsung or Toshiba check this out carefully - you may be able to make substantial savings.
4. What is their percentage of successful response times?
If your supplier can't quote an average successful response time of 97% or more, you might want to shop around - there are companies who can routinely achieve this.
5. How Many Faults Do They Clear Remotely?
If you're not hearing an average of over 70%, again, you may not be getting the best technical team available in the market.
6. Can They Accommodate Extra Equipment?
You should be hearing that any extra equipment you choose to acquire will be routinely added to your maintenance contract. It's normal to receive a new quote, but overall new equipment shouldn't be a problem for your supplier.
7. Do They Follow B.E.A.M.A yearly increases?
B.E.A.M.A means "The Federation of British Electro technical and Allied Manufacturers Associations", an independent association which sets annual indices for increases in Avaya technician Chicago Nortel mics in this sector. If your supplier makes no mention of B.E.A.M.A., you may find their annual pricing is not in line with the accepted industry standards for good quality work. Annual maintenance charges reflecting B.E.A.M.A standards only increase by 4 - 6 %.
8. Can You Pay By Direct Debit Installments?
Shop around if you are asked to pay an upfront annual fee - the more established providers offer quarterly or half yearly direct debit plans to help your cash flow.
9. Are they Remote Programming experts?
You will only get the value of telephone systems which allow for remote diagnostics if your support team can provide consistently high quality Remote Programming services. You should expect work to be done within 72 hours plus a routine way to have the task expedited in urgent circumstances.
10. Can they provide general business telephone maintenance advice?
You might find you need advice on functions such as voicemail or call logging, or want some general advice on a particular phone system. You could find you would like advice on choosing extra equipment or installing more cabling. This brings us neatly back to check point number 1: your supplier should have the experience to be able to handle all these queries and more.